Where We Ship
We Deliver to all Areas of the uk. The following postcodes are subject to a shipping surcharge of £20 per box
FK17-22, G83, IV1-28, IV33-39, KW1-3, KW5-14, PA21-33, PA35-40, PH18-26, PH30-42, AB31, AB33-38, AB44-56, IV30-32
HS1-9, IV40-51, IV55-56, KA27, KA28, KW15-17, PA20, PA34, PA41-48, PA60-78, PH42-44, ZE1-3
All BT, JE, GY, IM, TR 21-25 postcodes
Please note that if you live on a offshore island and your postcode is not listed above you will still be required to pay the surcharge
We will ship to BFPO Addresses please note that there may be an extra charge for this facility. This applies to items with a value of more than £ 70.
If there is an extra charge for shipping we will contact you within 24 hours to take payment
Delivery
We Use Royal mail to ship most of our items. For larger bulky goods we may use couriers. All orders will be dispatched within 3 working days.
All electric ride on cars that are purchased before 2pm will be sent same day by courier. Deliveries for electric ride on cars after this time will be sent next working day
When the courier delivers your goods We ask that you check the outer cartons for any damage and report this to us within 48 hours.We also ask that you unpack any items delivered to you and check them for any damage and inform of this within 48 hours. If the boxes are in anyway damaged we ask that you sign as damaged and your signature underneath. Any items marked as unchecked can not be claimed as damaged later.
How Much Is Shipping
All orders over £100 are sent free of charge.
for unders under £100 we charge the following
£0.00- £10.00: £3.00
£10.01 - £20.00 : £4.00
£20.01 - £30.00: £5.00
£30.01 - £40.00: £6.00
£40.01 - £99.99 £6.99
For all other areas please contact us for a shipping quote. We will deliver to most countries
Returns/Cancellations
You have the right to cancel your order with us at any time before the expiry of 7 days from the day after the date of delivery. If your order has been processed we are unable to cancel it here you may still cancel the order however the cost of returning the items are at your expense.
Upon receipt of your cancellation request, we shall refund you in full as soon as possible, but in any event, no later than 30 days from receipt of your cancellation request.
When returning your item(s), it is important that you contact us beforehand (as stated above) and ensure that any items sent back are sent by a trackable delivery service. The cost of returning items to us is not refundable.
if you wish we can arrange for our courier to collect any goods you want to return. The costs of this would be taken out of any refund owed for returning the goods.
Please note that some items are excluded from our returns policy on hygiene grounds these include but are not limited to
Mattresses
Training pants
Nappies
once the above items have been removed from there outer packaging they are non returnable. This does not affect your statutory rights
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